Fees and Policies Individual therapy rates are based on a 60 minute session. Group therapy rates are based on a 90 minute session. Our usual and customary fees for most of our therapists are set for $135.00 per individual session and $52.00 per group session. Dr. Kaye’s fees are set at $ 175.00 per hour. Of all these fees, regular indemnity insurance plans will often pay 50 to 80%. Cary Counseling Center will file insurance forms to your insurance company at the end of each month. If you are willing to provide a security guarantee such as your credit card information on file, then Cary Counseling will only need to collect your co-pay amount each session and collect the remainder from the insurance company. However, you do remain responsible for whatever amount of the remainder that the insurance company does not pay because of annual deductibles or other reasons. Managed care companies often have negotiated contracts with us that set your co-pay to a specific amount such as $10 or $20. With these types of plans there is often no deductible and you are usually not responsible for the insurance portion. These are the most popular plans today. However, it is important that you call your health plan’s mental health telephone number to obtain prior authorization before you come to your first session at Cary Counseling. Try to get an actual authorization number from the managed care company to be sure you are authorized. You can often find the appropriate mental health telephone number somewhere on the front or back of your health insurance card. Cary Counseling Center has the policy of charging for missed appointments and late cancellations. This policy was devised after the loss of many thousands of dollars due to unexpected cancellations. As long as 24 hours notice is given of a cancellation, there is no charge. If 23 hours or less advance notice is given of a cancellation, then there is a charge. The reason for this is that the Center usually cannot schedule in a new appointment with this short a notice. Therefore, the late cancellation costs the Center revenue that would otherwise have been generated. This is a straightforward business agreement with the Center that covers its lost opportunity costs. It is a part of the service agreement that is required from every person to be seen at the Center. Before you come to Cary Counseling Center, you may want to call us at 919-467-1180 or email us to obtain a copy of our service agreement for your review. Leave your name and address with the receptionist so that she can have our administrative assistant send you a copy.
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We welcome your feedback and inquiries. However, due to overwhelming response to this site, we do not have the manpower to handle e-mail questions of a personal nature. Please check out our Q & A FORUM where you have an opportunity to ask those types of questions. If you have other questions or concerns, please contact us as follows:
Each counselor at Cary Counseling Center manages their own schedule of appointments. To set an appointment with a specific counselor, call (919) 467 1180 and ask the receptionist to have the counselor return your call. Your message will be electronically delivered via text message within minutes. If not in session, your counselor can usually return your call fairly quickly. If you have not yet chosen a counselor, please review the background information on each of the Center’s counselors by visiting our STAFF PROFILES page. Each counselor has written a description of their style and theoretical orientation so that you can get a feel for how they work. Some have also included written articles so that you can get a sense for how they think as well. One complication in choosing a counselor may be the restrictions in a managed health care plan. If your plan involves a preferred provider panel, pre-authorization of services, or if it flatly denies coverage for some services such as marriage counseling, it would be best for you to call them directly to get the details. You can then check to see if your choice of counselor and service will be covered and authorized. If so, try to obtain the authorization number, the total number of authorized sessions, and the co-pay amount. Some companies may give you a list of names but you are not actually authorized for counseling until you finally call them back with your choice. It should also be mentioned that some companies will routinely give you a list of their lowest paid counselors (to protect their profit) unless you specify a counselor of your choice. In this type of situation, you will not even be informed of some of the more seasoned counselors unless you specifically ask for them by name.